Aspect Solutions

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Aspect is the only software company offering a fully-integrated interaction and workforce optimization platform for enterprise contact centres to enable companies to seamlessly organize people, processes and customer touch points. Today, customers own the conversation, choosing when, where and how they communicate with businesses. With the emergence of new, web-based and mobile customer communication channels, the Contact Centre has become the central focus in the delivery of the customer experience.

Aspect Contact Centre solutions include, but are not limited to:

Unified IP:

Helps enterprise contact centres deliver remarkable customer experiences across every interaction and every channel through a single software platform.

Workforce Optimization:

Gathers intelligence from customer interactions across all channels to optimize workforce planning, scheduling, management, recording, surveying, coaching, eLearning and analytics.

Back Office Solution:

Creates better synergies and higher utilization rates across all operational resources while improving allround productivity.

Multi-Channel Self-Service:

Improves the customer experience and reduces contact centre agent costs with convenient, feature-rich self-service options across all channels.

Social Media:

Turn social media monologues into cost-effective, productive dialogues that enhance customer value.

Industries:

Financial Services

Many financial institutions are facing an identity crisis as consumers demand more from them. Traditional financial services institutions—banks, credit unions, savings and loans—were largely the only game in town for consumers. Today, consumers want more from their financial institutions. They expect professional, competent branch staff enabled with technology that delivers a personalized, secure and convenient experience. Financial institutions are feeling a great sense of urgency to deliver better experiences now.

Healthcare Providers

Today’s providers are confronted with an increasing number of challenges with multiple clinics, hospital facilities and doctor offices, all spread out geographically and tenuously connected with numerous, varied phone or communications systems.

Healthcare Payers

The new provisions of the Patient Protection and Affordable Care Act dramatically expand healthcare insurance coverage across population groups. As the number of members increase due to changes in legislation and eligibility requirements, so will the pressure for more efficient member service.

Retail

In the retail industry, timing is everything. From advertising seasonal promotions to assisting customers with their shopping needs, being there for your shoppers and serving them before they realize they need help is important.

Utilities

Utilities such as water and electric have become essential to our way of life and the technology we use. Air conditioners, dishwashers, and washing machines all rely on utilities to work, and we depend on these machines as we go about our daily lives.

Telecommunications

Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so.

Transportation

Aspect can help your company be there for your busy travelers. Whether you run a ferry business, an airline, or even the local bus company, we can provide you with the solutions you need to keep your contact center and back office ready to handle customer needs in the best way possible.

Travel and Hospitality

Solutions such as Aspect® Social and mobile self-service provide you with the ability to stay on the same page as your customers, wherever they are. Aspect can also assist you in upgrading your contact center and back office environment to match the speed of your on-the-go consumers.

Education

Aspect’s solutions help universities and colleges deliver outstanding services and support to their students through omni-channel, self-service solutions and mobile applications that give students access to information and instant gratification.

Government

Aspect’s solutions help government agencies put citizen engagement first while exceeding program goals by unifying and simplifying communications and outreach across voice and text channels, departments and constituents.